FREQUENTLY ASKED QUESTIONS

You can place a custom order by emailing us at [email protected] or writing directly to our Facebook and Instagram pages. Please provide details about your desired design, size, quantity, and any other specifications.

Our typical turnaround time for embroidery orders is 7-10 days, however, it depends on the complexity of the design and the quantity ordered. We strive to complete orders as efficiently as possible without compromising quality.

Yes, we offer design creation and modification services to help bring your vision to life. Our experienced team can work with you to refine your ideas and create a custom design that meets your needs.

We offer a wide selection of thread colors and fabric options for custom orders, including cotton, linen, and specialty fabrics. Our team will recommend the best materials based on the design and your preferences.

We provide the orders with our branded packaging, besides we have special packaging boxes for our exclusive collection.

Yes, we do offer embroidery services on customer-provided items such as clothing or accessories. If you have a specific item you would like to have embroidered, whether it is a shirt, hat, bag, or any other fabric item, simply bring it to us, and we will be happy to embroider your design onto it. Our skilled embroiderers are experienced in working with various materials and can ensure that your custom embroidery looks fantastic on your chosen item. Please note that the item should be suitable for embroidery, and we will advise you on any considerations before proceeding with the embroidery process.

1. Gentle Washing: Hand wash or machine wash your embroidered items in cold water with a mild detergent.
2. Avoid Bleach: Do not use bleach or harsh chemicals, as they can damage the embroidery threads and fabric.
3. Turn Inside Out: Turn the embroidered item inside out before washing to protect the embroidery design.
4. Gentle Cycle: If using a washing machine, select the gentle cycle to minimize agitation and protect the embroidery.
5. Air Dry: Lay flat or hang embroidered items to air dry. Avoid using a dryer, as high heat can cause shrinkage and damage to the embroidery.
6. Ironing: If ironing is necessary, iron the embroidered item on the reverse side or place a cloth over the embroidery to protect it from direct heat.
7. Storage: Store embroidered items in a cool, dry place away from direct sunlight to prevent fading and discoloration.

Following these care instructions will help preserve the beauty and quality of your embroidered items for years to come.

Visit our Courses (link to courses) page to see the details of the courses. Read the details and fill out the registration form.

Our embroidery courses are designed to accommodate students of all skill levels, from complete beginners to experienced embroiderers.

We offer only in-person group courses.

The duration of our embroidery courses varies depending on the complexity of the course. Usually the courses last 2 months.

Absolutely! Our instructors are experienced embroiderers who are dedicated to helping you succeed. You will receive personalized guidance, feedback, and support throughout the duration of the course to ensure you are making progress and mastering the techniques taught.