Refund Policy for Annia.am Handmade Embroidery

Effective Date: March 26, 2024

At Annia.am, we strive to provide high-quality handmade embroidery products and excellent customer service. In the event that you are not completely satisfied with your purchase, please review our Refund Policy below.

1. Refund Eligibility:

– You may be eligible for a refund if you received a defective or damaged product.
– Refunds are not typically provided for change of mind or custom-made products unless there is a clear defect in craftsmanship.

2. How to Request a Refund:

– To request a refund, please contact us at [[email protected]] within 14 days of receiving your order.
– Provide your order number, a detailed explanation of the issue, and any relevant photographs of the defective or damaged product.

3. Refund Process:

– Once we receive your refund request, we will review the information provided and determine if you are eligible for a refund.
– If your refund request is approved, we will provide you with instructions on how to return the product.
– Upon receiving the returned product, we will inspect it to verify the defect or damage.
– If the product is deemed defective or damaged, we will process your refund to the original payment method within a reasonable timeframe.

4. Return Shipping:

– If a return is required for your refund, you may be responsible for the cost of return shipping unless the product is confirmed to be defective or damaged.
– We recommend using a trackable shipping service to ensure the safe return of the product.

5. Contact Us:

– If you have any questions or concerns regarding our Refund Policy, please contact us at [[email protected]]

6. Changes to This Refund Policy:

– We reserve the right to update and modify this Refund Policy at anytime. Any changes will be effective upon posting the revised policy on our website.

By purchasing Annia.am, you agree to the terms outlined in this Refund Policy. Thank you for choosing our handmade embroidery products, and we look forward to assisting you with your refund requests in a fair and timely manner.